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Minister for Transport & Main Roads The Honourable Paul Lucas
Monday, August 14, 2006
Online licence renewal
Holders of a Queensland open driver's licence can now skip the queue and renew their licence online, Transport and Main Roads Minister Paul Lucas said today.
The Minister was at the Brisbane Exhibition where he inspected the new on-line licence renewal service at Queensland Transport's mini customer service centre in the Frank Nicklin Pavilion.
"The on-line licence renewal will save a lot of people a lot of time," Mr Lucas said.
"Many open driver's licence holders don't need to get a new licence card every time they renew their licence because our licence photographs are valid for ten years.
"Now they can skip the queue and do it all on-line from their home or office computer with a few simple clicks of the mouse," Mr Lucas said.
"It's fast, easy, secure and convenient, and another example of how Queensland Transport keeps moving with the times."
Around 500,000 driver licence renewals are undertaken at customer service centres throughout the state every year.
Mr Lucas said online renewal offered customers more choice and flexibility, with traditional face-to-face renewal still available to all customers.
"The choice to renew online or in person is up to the customer," Mr Lucas said.
Customers who choose to renew online will follow a series of onscreen prompts and pay by credit card.
Once they have successfully renewed they receive a transaction reference number and their open Driver Licence Renewal label will arrive in the mail within ten working days.
"The labels look similar to existing renewal labels and feature a unique number, along with the client's name, expiry date of the licence and licence class and type."
Mr Lucas said only open driver licences can be renewed on the Internet, with holders of learner's permits and provisional licences still required to go to a Customer Service Centre.
Customers cannot renew their open licence on the Internet if:
?their licence has expired;
?their licence is suspended or disqualified;
?they have a medical condition that would adversely impact on their driving ability, or their medical condition has changed and they don't have a current certificate lodged with Queensland Transport.
The introduction of the online licence renewal adds to other convenient services currently offered online including change of address, registration renewal, replacement registration certificates and labels, booking a driver's test, and payment of camera-detected infringement notices.