Australian Financial Complaints Authority (AFCA)

An external dispute resolution (EDR) scheme to deal with complaints from consumers in the financial system.

Australian Federal Government Departments... Franchise Systems &/ Business Networks... General Finance Brokers Personal Finance &/ Pay Day - Cash Loa... Business Advice &/ Accounting Systems Con... Financial Planners &/ Financial Planning...

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Australian Financial Complaints Authority (AFCA) :
GPO Box 3 Melbourne VIC 3001, Australia Wide
1800 931 678
Australian Financial Complaints Authority (AFCA)
Showing 10+ recent articles for this business / organisation
AFCA welcomes moves to track dispute resolution within financial firms 15 May 2019 | The Australian Financial Complaints Authority (AFCA) has welcomed ASIC's announcement of a raft of measures to strengthen the complaints handling process within financial firms. More information...
Announcing Kathy Bowlen as the new Executive General Manager – Communications and Stakeholder Relations 02 May 2019 | The Australian Financial Complaints Authority (AFCA) is pleased to announce the appointment of Kathy Bowlen as the inaugural Executive General Manager – Communications and Stakeholder Relations. More information...
Financial firms required by law to co-operate with AFCA 06 April 2019 | The Australian Financial Complaints Authority (AFCA) warmly welcomes the Government's announcement that from today financial firms will be required by law to co-operate with AFCA to resolve financial complaints... More information...
Rebl Corp contracts under investigation by AFCA 02 April 2019 | The Australian Financial Complaints Authority (AFCA) is investigating a number of complaints from small businesses who had contracts with Rebl Corp, Digital Rebl and Media Rebl (collectively known as Rebl Corp... More information...
AFCA announces Consumer Advisory Panel 20 March 2019 | The Australian Financial Complaints Authority (AFCA) has today announced the establishment of its Consumer Advisory Panel and a commitment to consult with consumer advocates on all major initiatives it undertak... More information...
AFCA welcomes recommendations from Senate Inquiry into credit and hardship 25 February 2019 | The Australian Financial Complaints Authority (AFCA) has welcomed recommendations from the Senate Inquiry into credit and financial services targeted at Australians at risk of financial hardship. More information...
AFCA to accept legacy financial complaints from 1 July 2019 20 February 2019 | The Australian Financial Complaints Authority (AFCA) warmly welcomes the Government's announcement to extend AFCA's remit to review eligible financial complaints dating back to 1 January 2008. More information...
AFCA announces appointment of dedicated Small Business Lead Ombudsman 07 February 2019 | The Australian Financial Complaints Authority (AFCA) is pleased to announce the appointment of Mr Geoff Browne GAICD to its staff. Mr Browne is AFCA's inaugural Lead Ombudsman – Small Business. More information...
AFCA's statement on the Royal Commission's Final Report 04 February 2019 | The Australian Financial Complaints Authority (AFCA) notes the final report from the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry. The final report was handed... More information...
AFCA offers financial dispute assistance for consumers impacted by Bestjet collapse 09 January 2019 | Online travel agency Bestjet Travel Pty Ltd (Bestjet) entered voluntary administration on 18 December 2018. The Australian Financial Complaints Authority (AFCA) has published information for affected customers. More information...
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