Formed 1988 we are locally owned family business. Located centrally at Forest Glen in purpose built offices - off the main highway near Maroochydore, We provide sales and service from Caboolture to Gympie. Our primary business being, sales and service of digital copiers, network printers and associated software for all your document solutions. We offer a vast range of choice, as we have the exclusive agency for Ricoh Australia and are The Authorised main supplier for Kyocera. Pacific are the only official Authorised Government Endorsed Supplier for both Ricoh & Kyocera for QGCPO-652-08 and Local Buy on the coast.
We supply & service eco-friendly copiers & printers, together with associated document software for scanning retrieval, scan to email & management control. And that's all we do! NOTHING else !
Not computers -- not furniture - not even stationery.
True Document Specialists
The main thrust of the business has never changed in the past 23 years. Offering the very best service we can to minimise down time of equipment, by way of carrying as many routine parts in technicians "van stocks" replenished from extensive stocks at our main office, and having available enough fully trained technical staff to cope with the quantity of the serviced machine base. We have dedicated IT Support people who are directly involved with setting up the equipment at all installations. All our clients have a direct contact with our IT support team for day-to-day support issues.
Why are we consistently chosen as the preferred photocopier & printer supplier ?
Because we provide value for money products, delivered and installed on time as agreed.
We keep our promises. Our sales force Managed by Stuart Mackay benefit from in-depth knowledge of our wide range of products, as all staff are product trained by our suppliers. Our aim is to match your business to the most efficient print, copy, fax and document management solutions. There are a number of factors to take into account - such as expected volume, quality requirements, software used & network type to name just a few.
Guaranteed Approval for ALL NEW BUSINESS'S through our own finance company.
Exceptional service isn't an add on It's the heart of everything we do.
Our Service Support Team is headed by Steve Lake, who has 26 years experience in the copier/ IT industry. 'Customer service' has been the buzz phrase over the last few years. And yet, the fact remains that many companies still only pay lip service to it in practice. At Pacific however, it's at the centre of our whole operation. From sales to service support -- it's all driven by our belief in giving our customers the best service possible, consistently and throughout the life of their equipment.
The facts speak for themselves
The result of this investment and approach is why we believe that we offer the highest service level in the industry. At Pacific, we guarantee an average response time of under four hours, but average 2.5. And have a first-time fix rate of over 98%
Pacific is a Quality Assured company and are GITC listed. No. Q-2570 and are an Approved Government Supplier, together with being an approved "Local Buy" preferred supplier.
If you are about to buy a copier, printer or toner cartridge, as The Sunshine Coast's most preferred supplier Pacific Office Solutions are here to help.. Contact us today !
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