In response to the impact of COVID-19 and the implications of social distancing on Australian restaurants, Meunlog will halve all commission on pick up orders across all 17,000 partner restaurants to help stimulate in-store business as well as delivery.
Menulog has been closely monitoring the COVID-19 situation and working with restaurants, industry and government to develop initiatives to support restaurants, customers and couriers. Prioritising the health and safety of the network, Menulog has already implemented initiatives such as Contactless Delivery, as well as additional safety measures for restaurants and information hubs with the latest guidance from health authorities.
Having launched Contactless Delivery both in restaurants and for customer deliveries, Menulog will continue to ensure pick up processes adhere to social distancing recommendations from health authorities.
In addition to halving commissions on pick up orders and implementing safety initiatives, Menulog has committed $3 million in marketing efforts to promote restaurant partners. The funds will be invested over the next few months to promote local restaurants open for pick up and delivery during the current COVID-19 crisis, and to develop social and digital programs to help drive orders for local businesses.
For restaurants seeking online food ordering and delivery functionality over the coming months, Menulog will be waiving all relevant costs for restaurants or relevant businesses wanting to take advantage of the Menulog platform and 2.6 million active customer base. Menulog has also committed additional resources to onboard new businesses seeking support.
Menulog has developed the restaurant support initiatives in partnership with Restaurant and Catering Association Australia (RCA) as a Gold Association Partner of the peak industry body.
RCA CEO Wes Lambert said: "We know Menulog shares our concern over the severity of the current situation and is working closely with us on ways to support restaurants impacted by recommended social distancing practices.
"Stimulating in-store business and offering support for restaurants who currently do not offer online ordering or delivery services will help many restaurants over the coming months, ensuring they can continue to operate."
Restaurants will continue to receive ongoing updates from Menulog, as well as reminders via email, SMS and online partner portals with tips on boosting hygiene and safety to help protect the community. Menulog will continue to work closely with restaurant partners, industry and community organisations on additional initiatives to support local restaurant businesses