AFCA announces appointment of dedicated Small Business Lead Ombudsman

Published: Comments:
Australian Government Business Business & Economy Law & Safety Small Business

Social:   

The Australian Financial Complaints Authority (AFCA) is pleased to announce the appointment of Mr Geoff Browne GAICD to its staff. Mr Browne is AFCA's inaugural Lead Ombudsman – Small Business.

AFCA Chief Executive and Chief Ombudsman David Locke announced the appointment today, saying, "The appointment of Geoff Browne to this key role at AFCA is positive both for the small business community and AFCA. Geoff has played an important role in improving dispute resolution outcomes for small businesses for many years, and brings firsthand knowledge of the challenges facing small businesses," said Mr Locke.

"AFCA recognises the importance of small businesses and the final report from the Hayne Royal Commission clearly demonstrates how devastating it can be when they have financial disputes that are not fairly resolved," said Mr Locke.

"I am delighted and excited to be taking up this role at AFCA. Providing access to effective dispute resolution for small businesses is something I am very committed to. I'm looking forward to working with both the small business sector and the financial industry to ensure AFCA delivers fair solutions to financial complaints," said Mr Browne.

Under the AFCA Rules, a small business is now defined as an organisation with less than 100 employees (an increase from 20 employees under predecessor schemes). AFCA can consider complaints from small businesses about a credit facility up to the value of $5 million. Small businesses will also benefit from an increased compensation cap from $323,500 to $1 million, and primary producers such as farmers have a compensation cap of $2 million.

"As AFCA's dedicated small business lead ombudsman, Geoff will ensure that we place the needs of small businesses front and centre in all our work," Mr Locke said.

Australian Small Business and Family Enterprise Ombudsman Kate Carnell welcomed the appointment, saying, "I worked with Geoff Browne in his role as Victorian Small Business Commissioner. He is very knowledgeable about the banking sector and highly respected by the small business sector. Geoff is perfect for this job."

Council of Small Business Organisations Australia's CEO Peter Strong also commended Mr Browne's appointment to this important role, saying, "This is an excellent choice. Geoff is well respected, incredibly experienced and complete with the knowledge needed."

Mr Browne will start in the role on Tuesday 12 February.

 
Australian Financial Complaints Authority (AFCA) :
GPO Box 3 Melbourne VIC 3001, Australia Wide
1800 931 678
Australian Financial Complaints Authority (AFCA)
Showing 10+ recent articles for this business
AFCA welcomes moves to track dispute resolution within financial firms 15 May 2019 | The Australian Financial Complaints Authority (AFCA) has welcomed ASIC's announcement of a raft of measures to strengthen the complaints handling process within financial firms. More information...
Announcing Kathy Bowlen as the new Executive General Manager – Communications and Stakeholder Relations 02 May 2019 | The Australian Financial Complaints Authority (AFCA) is pleased to announce the appointment of Kathy Bowlen as the inaugural Executive General Manager – Communications and Stakeholder Relations. More information...
Financial firms required by law to co-operate with AFCA 06 April 2019 | The Australian Financial Complaints Authority (AFCA) warmly welcomes the Government's announcement that from today financial firms will be required by law to co-operate with AFCA to resolve financial complaints... More information...
Rebl Corp contracts under investigation by AFCA 02 April 2019 | The Australian Financial Complaints Authority (AFCA) is investigating a number of complaints from small businesses who had contracts with Rebl Corp, Digital Rebl and Media Rebl (collectively known as Rebl Corp... More information...
AFCA announces Consumer Advisory Panel 20 March 2019 | The Australian Financial Complaints Authority (AFCA) has today announced the establishment of its Consumer Advisory Panel and a commitment to consult with consumer advocates on all major initiatives it undertak... More information...
AFCA welcomes recommendations from Senate Inquiry into credit and hardship 25 February 2019 | The Australian Financial Complaints Authority (AFCA) has welcomed recommendations from the Senate Inquiry into credit and financial services targeted at Australians at risk of financial hardship. More information...
AFCA to accept legacy financial complaints from 1 July 2019 20 February 2019 | The Australian Financial Complaints Authority (AFCA) warmly welcomes the Government's announcement to extend AFCA's remit to review eligible financial complaints dating back to 1 January 2008. More information...
AFCA announces appointment of dedicated Small Business Lead Ombudsman 07 February 2019 | The Australian Financial Complaints Authority (AFCA) is pleased to announce the appointment of Mr Geoff Browne GAICD to its staff. Mr Browne is AFCA's inaugural Lead Ombudsman – Small Business. More information...
AFCA's statement on the Royal Commission's Final Report 04 February 2019 | The Australian Financial Complaints Authority (AFCA) notes the final report from the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry. The final report was handed... More information...
AFCA offers financial dispute assistance for consumers impacted by Bestjet collapse 09 January 2019 | Online travel agency Bestjet Travel Pty Ltd (Bestjet) entered voluntary administration on 18 December 2018. The Australian Financial Complaints Authority (AFCA) has published information for affected customers. More information...



Social:   
comments powered by Disqus

All articles submitted by third parties or written by My Sunshine Coast come under our Disclaimer / Terms of Service