AFCA announces Consumer Advisory Panel

Published: Comments:
Australian Government Business Business & Economy Money & Finance Political

Social:   

The Australian Financial Complaints Authority (AFCA) has today announced the establishment of its Consumer Advisory Panel and a commitment to consult with consumer advocates on all major initiatives it undertakes.

The AFCA Consumer Advisory Panel will provide insights and analysis on strategic and policy issues, as well as highlight emerging issues facing consumers.

The Panel consists of 10 leading consumer representatives and is chaired by Peter Gartlan, who was previously the Executive Officer for the Financial and Consumer Rights Council and on the board of the Consumer Action Law Centre.

AFCA Chief Executive Officer and Chief Ombudsman David Locke said the Panel would provide important insights on issues and ensure consumer needs were being met.

"AFCA exists to deliver fair solutions to financial disputes, to provide access to justice for consumers and small business owners, and to work with industry to improve its practices and minimise disputes arising in the first place," Mr Locke said.

"We are committed to providing an excellent service to all consumers and we can only succeed with this if we understand the differing needs that our customers have.

"Consumer organisations see thousands of people every year and have unique perspectives that can help inform AFCA's work.

"AFCA is a new organisation and open feedback is important as we continue to improve our processes and services.

"We have ensured that we have selected Panel members who represent the community we serve, including older Australians, Indigenous and Torres Strait Islanders, vulnerable communities and those with financial difficulties."

The Panel will meet quarterly in different locations across Australia. The Panel will meet for the first time on 29 March in Melbourne.

"AFCA already holds regular forums with the financial services industry and it is important that we also hear the consumer voice," Mr Locke said.

"In addition to this Panel, AFCA will hold sessions in capital cities across Australia with frontline staff and financial counsellors who work in law centres and other not-for-profits.

"We will also run open sessions for the public as part of a national roadshow over the next 12 months."

AFCA Consumer Advisory Panel members

  • Peter Gartlan, Consultant (Chair)
  • April Blair, Solicitor, Legal Aid NSW
  • Gerard Brody, Chief Executive Officer, Consumer Action Law Centre
  • Karen Cox, Coordinator, Financial Rights Legal Centre
  • Anne Crouch, Manager, Uniting Country SA
  • Aaron Davis, Managing Director and Chief Executive Officer, Indigenous Consumer Action Network
  • Tony Devlin, Territorial Coordinator Moneycare, The Salvation Army
  • Fiona Guthrie, Chief Executive Officer, Financial Counselling Australia
  • Paul Holmes, Senior Lawyer, Legal Aid Queensland
  • Gemma Mitchell, Managing Solicitor, Consumer Credit Legal Service WA
  • Sonia Vignjevic, Victorian State Director, Settlement Services International
 
Australian Financial Complaints Authority (AFCA) :
GPO Box 3 Melbourne VIC 3001, Australia Wide
1800 931 678
Australian Financial Complaints Authority (AFCA)
Showing 10+ recent articles for this business
Financial firms required by law to co-operate with AFCA 06 April 2019 | The Australian Financial Complaints Authority (AFCA) warmly welcomes the Government's announcement that from today financial firms will be required by law to co-operate with AFCA to resolve financial complaints... More information...
Rebl Corp contracts under investigation by AFCA 02 April 2019 | The Australian Financial Complaints Authority (AFCA) is investigating a number of complaints from small businesses who had contracts with Rebl Corp, Digital Rebl and Media Rebl (collectively known as Rebl Corp... More information...
AFCA announces Consumer Advisory Panel 20 March 2019 | The Australian Financial Complaints Authority (AFCA) has today announced the establishment of its Consumer Advisory Panel and a commitment to consult with consumer advocates on all major initiatives it undertak... More information...
AFCA welcomes recommendations from Senate Inquiry into credit and hardship 25 February 2019 | The Australian Financial Complaints Authority (AFCA) has welcomed recommendations from the Senate Inquiry into credit and financial services targeted at Australians at risk of financial hardship. More information...
AFCA to accept legacy financial complaints from 1 July 2019 20 February 2019 | The Australian Financial Complaints Authority (AFCA) warmly welcomes the Government's announcement to extend AFCA's remit to review eligible financial complaints dating back to 1 January 2008. More information...
AFCA announces appointment of dedicated Small Business Lead Ombudsman 07 February 2019 | The Australian Financial Complaints Authority (AFCA) is pleased to announce the appointment of Mr Geoff Browne GAICD to its staff. Mr Browne is AFCA's inaugural Lead Ombudsman – Small Business. More information...
AFCA's statement on the Royal Commission's Final Report 04 February 2019 | The Australian Financial Complaints Authority (AFCA) notes the final report from the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry. The final report was handed... More information...
AFCA offers financial dispute assistance for consumers impacted by Bestjet collapse 09 January 2019 | Online travel agency Bestjet Travel Pty Ltd (Bestjet) entered voluntary administration on 18 December 2018. The Australian Financial Complaints Authority (AFCA) has published information for affected customers. More information...
Financial complaints soar in first month of AFCA operations 05 December 2018 | The Australian Financial Complaints Authority (AFCA) has today reported it received over 13,000 phone enquiries in its first month of operation. AFCA, which opened its doors on 1 November this year, has received... More information...
AFCA seeks proof-of-life for 231 financial firms 28 November 2018 | The Australian Financial Complaints Authority (AFCA) has today published a list of 231 financial firms it believes may need to be members of the new financial services dispute resolution scheme. Any entity requ... More information...



Social:   
comments powered by Disqus

All articles submitted by third parties or written by My Sunshine Coast come under our Disclaimer / Terms of Service