Community survey paints a positive outlook

Published:

Community satisfaction towards Noosa Council services are improving, with three-quarters of residents surveyed rating Council’s overall performance as good or very good.

In its latest Community Satisfaction Survey, Council’s overall weighted Performance Index was 74.59 per cent, up slightly from the 2017 results of 73.20.

The Community Satisfaction Survey is carried out every two years. It helps benchmark Noosa’s progress over time and also allows comparisons with other local governments across the state. The survey, performed by Market Facts, asked 400 Noosa residents to provide a rating on the importance and performance of 41 responsibility areas.

The final report was tabled at this week’s Services and Organisation Committee meeting.

Mayor Tony Wellington said the results are important to help shape council’s service delivery to residents.

“The participants remain anonymous, and they are free to answer the questions however they wish, so the outcome is a really useful and an impartial indicator of our performance.”

”As the level of government closest to the people, it’s vitally important to regularly check whether we are meeting the needs of our residents. This survey helps us determine where we can focus on improvements,” he said.

The council services with the highest ratings were – Libraries (84.9%), Waste management (81.5%), and Customer Service (81%). Other high performers were Development of Tourism, Community Safety plus the Quality & Performance of Staff.

Areas with the lowest ratings – although the overall satisfaction ratings were still very high - included Parking Facilities (59.6%), Economic Development (66.6%) and Traffic Management (68%).

Consulting with the Community came in with a 72.2% satisfaction rating.

Cr Wellington said, “This is an area that council needs to focus on, although we did manage a ten percent improvement on our 2017 results. But, of course, we can always do better with our consultation processes.”

Acting CEO Michael Shave said council had a strong focus on working with the community and particularly pleasing was the high rating given in the performance of staff category.

“Three quarters of those surveyed who had contacted Council rated the service of staff as good or very good,” he said.

Those surveyed also felt a strong connection to the Noosa community, with 76% indicating they were either satisfied or completely satisfied in regard to feeling part of their community.

“That’s a really core result in terms of gauging community wellbeing,” Mayor Wellington said.

“Vast amounts of research here and abroad has demonstrated that connection with one’s community is a critical element in our satisfaction with life. We are so lucky to have such a highly engaged and active community here in Noosa, with 300 community organisations to choose from.”

Noosa Council continues to meet or rate higher than the state-average and ranks above similar sized provincial councils on many core services. The 2019 results from other local governments across Queensland will be available later in the year.

To read the full survey, visit noosa.qld.gov.au.

 
Community Lifestyle Noosa Council Surveys & Your Say
Social:   

Noosa Council : View Full Profile
9 Pelican Street, Tewantin
07 5329 6500
Noosa Council
Showing 10+ recent articles for this business
Mayor calls on candidates to keep campaign fair and honest 16 January 2020 | It’s important that candidates for the upcoming election are respectful and debate in a responsible way, says Noosa Mayor Tony Wellington. More information...
Court victory protects sensitive coastal dune site 14 January 2020 | Noosa Council has won a court battle to prevent significant vegetation clearing on sensitive coastal dunes at Castaways Beach. More information...
Beach Volleyball takes centre stage at Sunshine Beach this summer 09 January 2020 | Beach volleyball is set to spike in Noosa this summer with the newly established Noosa Volleyball Club serving up its first ever round of holiday clinics at Sunshine Beach. More information...
Court backs Council efforts to protect planning scheme 07 January 2020 | The Planning and Environment Court has upheld Council’s decision to prevent 14 purpose-built holiday houses on Noosa North Shore from being occupied as permanent residences. More information...
Noosa Council rate notices in the mail 06 January 2020 | Noosa ratepayers will receive their Noosa Council rate notices in the mail the week starting January 13, 2020. More information...
Noosa’s economy defies state trend 08 January 2020 | Noosa’s regional economy grew by 3 per cent for the year to June 2019 – its second consecutive year of 3 per cent growth. More information...
Bookings set to roll in for Noosa North Shore Beach Campground 20 December 2019 | The revamped Noosa North Shore Beach Campground will start taking bookings from tomorrow, after a $3.2 million facelift. More information...
Council makes it easier for couples to say 'I do' in Noosa 18 December 2019 | It will now be easier for couples to tie the knot in Noosa, as Council rolls out its new online wedding booking platform. More information...
Green light for major 2020 infrastructure projects 17 December 2019 | More than $6M worth of infrastructure projects will kick off in the New Year, after Council awarded three major work contracts at a Special Meeting yesterday. More information...
New Council website goes live 16 December 2019 | There’s been an early delivery from Santa, with Noosa Council launching a more contemporary looking, easier to use and mobile phone responsive website. More information...


comments powered by Disqus

All articles submitted by third parties or written by My Sunshine Coast come under our Disclaimer / Terms of Service