Council COVID-19 update – Council urges community to STAY HOME, customer service counters and boat ramps to close and tips move to cashless payments

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Sunshine Coast residents are being asked to stay home and only go out for the four reasons outlined by the Chief Health Officer – shopping for essentials, medical care or caring for vulnerable people, exercise, or for work or education that cannot be conducted from home.

Sunshine Coast Council Mayor and Local Disaster Management Group Chair Mark Jamieson urged the community to follow the advice of Queensland's Chief Health Officer (CHO), Dr Jeanette Young.

"The Chief Health Officer has very clear directions for our community to reduce the spread of COVID-19 and it's absolutely vital that we follow those," Mayor Jamieson said.

"There is no reason other than those four requirements that any Sunshine Coast resident should leave their home.

"I emphasise that while our public spaces remain open for people to exercise, social distancing is of the utmost importance and congregating on beaches or in other spaces will not be accepted.

"In terms of congregating, unless you are with members of your household, the rule is pretty simple.

"Two is company. Three is a crowd.

"Council is also making further changes to its services this week to help ensure our community adheres to these directions."

Sunshine Coast Council's customer service counters and reception desks will close from 4.30pm on Friday April 3 (with in-person service available by appointment only).

Council's resource recovery centres will accept cashless (card only) payments only from Monday April 6.

Council boat ramps are also now closed.

You can still contact council via phone on 5475 7272 any time day or night (after hours emergency issues only) or by one of the many convenient online channels.

Appointments will be available for residents who need to meet with council's customer service officers and can be requested via telephone or an online form.

Customer service staff will remain in the offices to assist customers via phone and online, and for customers who arrive at the counters and who require service but cannot use one of the other contact options. There may be a short waiting time for those people who do arrive at the customer service centres.

Phone and online contact options – customer service centres

  • Chat: chat online with a Customer Service Officer between 9am - 4.30pm Monday to Friday (excluding public holidays) by clicking the blue chat bubble in the bottom right corner of the Contact Council web page.
  • Call-back service: while our wait times are minimal, if you don't have time to wait on-hold, you can simply enter your name, number and enquiry topic via council's website and a Customer Service Officer will call you. Call-back is available from Monday – Friday, 8.30am – 4.30pm. Please do not use call-back for urgent or hazardous situations or outside of business hours. Please telephone 5475 7272 in these instances. Live call wait times during business hours can be seen via the Contact Council, Phone, fax and mail page on the website.
  • Online forms: can be used any time day or night to request a service, request a bin repair or replacement, change your address, change animal registration details, provide feedback or request general information.
  • Emailmail@sunshinecoast.qld.gov.au
  • MyCouncil: register to view property details, rates notices, animal details, submit online requests, update details and make payments, businesses can also register to get access to a business dashboard showing their property and applications.
  • Hearing impaired – phone via the National Relay Service on 133 677 or use Web Chat
  • Speech impaired – phone via the National Relay Service on 1300 555 727 or use Web Chat
  • Non-English speaking background – phone via the Translating and Interpreting Service on 131 450.
  • The after hours emergency call centre will continue to operate via the customer service number 5475 7272.
  • Planning, plumbing and building enquiries can be made during business hours, Monday–Friday 8.30am–5pm, by phoning 5475 PLAN (7526).

You can also contact council via post or fax:

  • Locked Bag 72, Sunshine Coast Mail Centre, QLD 4560
  • Fax: (07) 5475 7277

Visit www.sunshinecoast.qld.gov.au/Council/Contact-Council to see all of the options available.

Cashless payments at resource recovery centres (tips)

If you are required to visit council's waste facilities to dispose of excess general waste, council asks that you use tap-and-pay (PayWave) to make your payment.

The resource recovery centres remain open and household rubbish collection will continue as usual until further notice. As people spend more time at home and undertake home and garden maintenance, resource recovery centres are experiencing high numbers of customer visits and longer wait times. The move to cashless payments is intended to reduce the risk of transmitting infection via the handling of cash.

Residents are encouraged to use general waste bins as much as possible to dispose of general waste.

Boat ramps now closed

All recreational boating facilities across the Sunshine Coast, such as public boat ramps and pontoons, are now closed to non-essential users until further notice. Essential users include non-powered craft for exercise, powered craft for transport and fishing for food for your family. Please remember that the two-person limit or immediate family rules still apply.

This follows the most recent direction from the Queensland Government to limit the spread of coronavirus in our community. 

Closure signage is progressively being rolled out to all impacted facilities.

 
Community Coronavirus COVID-19 Health & Wellness Sunshine Coast Council
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Sunshine Coast Regional Council :
Locked Bag 72 Sunshine Coast Mail Centre Q 4560, Sunshine Coast Wide
07 5475 7272
1300 007 272
Sunshine Coast Regional Council
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