Don't be caught out by online scammers when shopping this festive season

Published:

With Christmas just around the corner the Office of Fair Trading is warning online shoppers to not get caught out when shopping online for Christmas gifts.

Attorney-General and Minister for Justice Shannon Fentiman wants Queenslanders to be aware of online scammers and know their consumer rights when shopping online.

“Since COVID-19, more and more people are doing their shopping online – but there are risks that consumers need to be aware of,” Ms Fentiman said.

“We have heard stories of online shoppers who have fallen victim to dodgy traders and with less than a month to go to finish the Christmas shopping, we don’t want to see anyone miss out this festive season.”

Queenslanders are encouraged to check the business reviews and make sure their website is secure before making any payment or providing any personal information.

Secure websites feature a closed padlock in the address bar or the address starts with ‘https://’ not ‘http://’.

And consumers should always check that they have legitimate contact details before making a payment or providing any personal information.

The Attorney-General said if the product is faulty, or it doesn’t match the description you were given, you are entitled to a refund, replacement or repair

“Whether you have shopped online, in store or from an overseas website, your consumer rights still apply,” Ms Fentiman said.

“If anything goes wrong with your online purchase, the retailer that sold it to you must provide a remedy. They cannot just direct you to the manufacturer, importer, or delivery company.”

“This year is expected to be even busier for our postal services so make sure you check the delivery timeframes,” she said.

“It’s also worth remembering that if you paid via an online payment service or by credit or debit card, you may be able to reverse the transaction if there are issues with receiving the product.”

The Office of Fair Trading’s top tips for online shopping:

  • Always check you are dealing with a reputable seller.
  • You have the same rights as you would if you bought from a walk-in store.
  • Check with traders what their cut-off dates are to guarantee pre-Christmas delivery.
  • If products are faulty or do not match their description, the trader must fix the issue. They cannot refer you to the manufacturer or importer.

For more information about online shopping, visit the Fair Trading website or phone 13 QGOV (13 74 68).

For more consumer advice this festive season, follow the Fair Trading Facebook and Twitter accounts.

Attorney-General and Minister for Justice, Minister for Women and Minister for the Prevention of Domestic and Family Violence
The Honourable Shannon Fentiman

 
Business Law & Safety Political Queensland Government
Social:   

Shannon Fentiman MP : Attorney-General and Minister for Justice, Minister for Women and Minister for the Prevention of Domestic and Family Violence :
1 William Street, Brisbane Qld 4000, Queensland Wide
07 3719 7500
Shannon Fentiman MP  :  Attorney-General and Minister for Justice, Minister for Women and Minister for the Prevention of Domestic and Family Violence
Showing 10+ recent articles for this business
Legal Aid Queensland appoints new CEO 25 February 2021 | Nicky Davies has been appointed as Legal Aid Queensland’s new chief executive officer today. More information...
Nominate a great QueenslandHER today 14 January 2021 | With nominations open for the 2021 Queensland Great Awards, Minister for Women Shannon Fentiman said the sunshine state had the perfect opportunity to celebrate our top achieving women as well as Queensland... More information...
A very 2020 Christmas message about those unwanted gifts 17 December 2020 | Stuck with an unwanted gift? The Office of Fair Trading (OFT) has some tips when looking to return purchases during the festive season. More information...
Consumer crackdown sees builder cop $25,500 fine 17 December 2020 | A builder was ordered to pay $25,500 in compensation for not completing work he had charged for, following an investigation by the Office of Fair Trading. More information...
Surge in requests for family history records during COVID-19 12 January 2021 | Queenslanders have used the extra time at home during the COVID-19 pandemic to look into their family history. More information...
Budget helps women recover from COVID-19 04 December 2020 | The economic security, and health and wellbeing of Queensland women, was again supported in the 2020-21 Queensland State Budget. More information...
Don't be caught out by online scammers when shopping this festive season 05 December 2020 | With Christmas just around the corner the Office of Fair Trading is warning online shoppers to not get caught out when shopping online for Christmas gifts. More information...
Guardianship reforms improve safeguards for vulnerable Queenslanders 30 November 2020 | Substantial reforms to strengthen Queensland’s guardianship system have taken effect today, giving greater protection to the more vulnerable in our community such as the elderly and those with impaired capaci... More information...
Fair Trading issues toy safety warning to Christmas shoppers 28 November 2020 | Parents are being warned to be on alert when shopping for Christmas gifts this year, with a number of toys landing on Santa’s unsafe list during the Office of Fair Trading’s (OFT) Operation Safe Christmas... More information...
Queensland's top training talent announced online 18 September 2020 | Minister for Training and Skills Development Shannon Fentiman congratulated all 14 state winners along with all of the talented and hardworking finalists. More information...


comments powered by Disqus

All articles submitted by third parties or written by My Sunshine Coast come under our Disclaimer / Terms of Service