Don’t get caught out with refunds and exchanges this festive season

Published:

Regret grabbing that item in this year’s Boxing Day sales, or thinking of exchanging an unwanted present you received from a distant relative?

Then the Office of Fair Trading (OFT) wants to remind you about your consumer rights.

Acting Attorney-General and Minister for Justice Dr Anthony Lynham said under the Australian Consumer Law (ACL) people have rights when it comes to faulty products or services, but not for a change of mind.

“Under the ACL you are automatically covered by a number of consumer guarantees,” Dr Lynham said.

“These include acceptable quality, acceptable appearance and finish, no defects, and the product must be safe and durable, as well as fit for purpose.

“If a product or service you buy in Australia fails one of these consumer guarantees, you may be entitled to some kind of remedy.

“They must also match the description, sample or demonstration model and comply with any extra promises the seller makes, such as what you can use the goods for.”

Dr Lynham said if there is a minor problem with a product or service, the business can choose to give the consumer a free repair instead of a replacement or refund.

“If you have a major problem with a product, you have the right to ask for your choice of a replacement or refund,” he said.

“However, if you change your mind, don’t like a gift you were given, or the problem is caused by misusing the product, you are not entitled to a remedy.”

Dr Lynham said many stores offer refunds and exchanges for changes of mind for a certain time period as a gesture of goodwill.

The Office of Fair Trading (OFT) has the following tips for shoppers:

  • Remember retailers aren’t legally obliged to exchange or refund items if you change your mind and different retailers may have different policies around exchanges.
  • Keep your receipts as this helps streamline the process if you do need to seek a refund or exchange.
  • If a product is faulty, damaged or dangerous you may be entitled to a remedy such as a refund, replacement or repair.
  • If you’re claiming a refund or replacement because the product was faulty, you don’t need the original packaging.
  • “No refunds on sale items” signs are illegal – consumers still have rights whether an item is on sale or not.

If you believe you are entitled to a refund or remedy, consumers are advised to approach the business in the first instance and try to resolve the issue.

Failing that they are encouraged to lodge a complaint with the OFT online at www.qld.gov.au/fairtrading or by calling 13 QGOV (13 74 68).

Attorney-General and Minister for Justice
The Honourable Yvette D'Ath

 
Beauty Community Fashion Food & Wine Law & Safety Money & Finance Political Queensland Government
Social:   

Yvette D'Ath : Attorney-General and Minister for Justice :
GPO Box 149, Brisbane Qld 4001, Queensland Wide
07 3719 7400
Yvette D'Ath  :  Attorney-General and Minister for Justice
Showing 10+ recent articles for this business
Statement from the Minister for Health and Minister for Ambulance Services – Vale Aunty Pamela Mam 21 January 2020 | Queensland and Australia have lost a fearless, trailblazing leader that dedicated more than 60 years to improving the health and wellbeing outcomes of Aboriginal people and Torres Strait Islanders. More information...
Fire disaster areas a focus for community funding grants 16 January 2020 | More than 700 Queensland community groups, including 12 Rural Fire Brigades and SES Units, will benefit from $14.9 million worth of grants as part of Round 102 of the Gambling Community Benefit Fund (GCBF). More information...
No sweat for new gym memberships in 2020 07 January 2020 | Queenslanders looking to kickstart a healthier 2020 by taking out a new gym membership are being reminded of their rights under Australian Consumer Law. More information...
Queensland Human Rights Act commences today 02 January 2020 | Historic human rights legislation comes into force today (1 January 2020), further enhancing the protections for Queenslanders in their dealings with public entities. More information...
Don’t get caught out with refunds and exchanges this festive season 27 December 2019 | Regret grabbing that item in this year’s Boxing Day sales, or thinking of exchanging an unwanted present you received from a distant relative? More information...
New laws make gift card shopping easier this Christmas 17 December 2019 | Queenslanders who wake up to find a gift card in their Christmas stocking later this month will now have longer to spend it under new national laws. More information...
New judges appointed to Court of Appeal, District Court along with new Magistrate 13 December 2019 | New judges have been appointed to the Queensland Court of Appeal and District Court of Queensland, with a new magistrate also appointed. More information...
Statement from the Attorney-General re South-East Queensland Flood Class Action 12 December 2019 | The Queensland Government will not appeal the NSW Supreme Court decision concerning the South-East Queensland Flood Class Action. More information...
Landmark reforms seek justice for child sex abuse victims 29 November 2019 | The Palaszczuk Government is pursuing landmark reforms in State Parliament to provide fairer and more effective responses to victims of child sexual abuse. More information...
Statement from the Attorney-General re South-East Queensland Flood Class Action 29 November 2019 | The government acknowledges the decision of the NSW Supreme court. More information...


comments powered by Disqus

All articles submitted by third parties or written by My Sunshine Coast come under our Disclaimer / Terms of Service