Attorney-General Yvette D’Ath will today urge Commonwealth, state, territory and New Zealand consumer affairs ministers to band together against scalpers by approving measures to crack down on ticket reselling websites and ‘ticket bots’.
Mrs D’Ath will call for price caps on the resale of tickets, improved disclosure arrangements for ticket resale websites and a national ban on the use of ticket-buying bots at the Consumer Affairs Forum in Melbourne.
The Attorney-General’s push for a fair go for fans of sports, music and the arts coincides with the upcoming cricket Big Bash season and reports that ticket resale websites are targeting Brisbane Heat’s Big Bash matches at the Gabba.
“I don’t want Queenslanders to miss out on tickets because ticket resellers have bought up a large number of the tickets, only to then sell them well above the original price,” Mrs D’Ath said.
“I have had concerns raised with me about issues encountered in buying tickets to events.
“Some people have purchased a ticket from a ticket resale website, unaware at the time that they were not purchasing from the official ticket seller.
“I know some people have even turned up to events only to discover at entry that they were worthless.
“I hope that the consumer affairs ministers will get on board so we can put in place measures preventing the unfair practices of ticket resellers.”
The Palaszczuk Government will be calling for a limit on resale prices, to ensure tickets cannot be re-sold for more than 10 per cent higher than the purchase price.
“I also want action taken against ticket-buying bots that distort ticket sales and unfairly drive up the price of tickets to everyday sports fans or concert-goers,” Mrs D’Ath said.
“People should not have to compete against a business model of ticket bot purchases and the subsequent price gouging on resold tickets.”
Mrs D’Ath also urged consumers to be very careful to check the website they are on before making any purchase, as ticket resale sites often appear at the top of search results for popular events.
Sports fans are being reminded to buy tickets only from the official seller following reports ticket resale websites are targeting Brisbane Heat’s Big Bash matches at the Gabba.
Spectators heading to see their favourite teams could avoid heartbreak by checking with the match venue which official seller to buy from.
Consumers should be aware it is illegal to resell tickets at more than 10 per cent above the original price for events at Queensland’s major venues, including the Gabba.
Complaints about tickets being scalped at more than a 10 per cent price increase should be made to the Queensland Police Service.
If you have a complaint about conduct of a ticket resale business, for example, misleading conduct, you can make a complaint to the Office of Fair Trading (OFT) online via www.qld.gov.au/fairtrading.
Attorney-General and Minister for Justice
The Honourable Yvette D'Ath