Love app-tually – your perfect match may come with a catch

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Community Law & Safety Queensland Government Technology & Communications


Queenslanders looking for love via dating apps and websites are being reminded of their consumer rights by the Office of Fair Trading (OFT) as Valentine’s Day approaches.

Attorney-General and Minister for Justice Yvette D’Ath said although love was in the air at this time of year, the devil could be in the details for those signing up for dating apps and websites to find romance.

“Although it may be free to sign up to some dating apps and websites, they may then offer increased functionality for a price,” she said.

“For example, you may be able to view other people’s profiles for free, but only be able to contact them or learn further details if you pay money.

“Before entering into a contract or paying any money, you should take the time to thoroughly read the associated terms and conditions to ensure you have a clear understanding of the services that will be available to you.

“Under the Australian Consumer Law, it is an offence for a business to make a false or misleading claim, or one that is likely to mislead or deceive, such as advertising a service with an incorrect or partial price.

“Also take a moment to check whether there will be a fee payable if you end up cancelling the service.”

Mrs D’Ath said scammers across the world could use dating apps, websites and social media channels to exploit people with fake profiles.

“According to Scamwatch, Australians lost more than $24 million to dating and romance scams in 2018, an increase of $4 million from 2017,” she said.

“More than 30 per cent of people reporting romance scams also reported losing money because of the scam, with people aged over 45 reporting the majority of the losses.

“It only takes a moment of mistaken trust to turn this romantic time of year into a financially damaging one, and that’s why we’re reminding consumers to think with their head as well as their heart this Valentine’s Day.

“Warn and educate your friends and family about dating and romance scams, as they can affect anyone.”

Queenslanders can keep in mind the following tips to protect themselves:

  • Be careful about how much personal information you share with strangers.
  • Don’t open suspicious links, pop-up windows or click on attachments sent by unverified profiles or persons. These could infect your computer with malware.
  • Complete an image search through Google to ensure that the person has not simply stolen their profile photo from elsewhere.
  • If you agree to meet a romantic prospect in person, always tell your family and friends when and where you are going.
  • Avoid any arrangement with a stranger that asks for up-front payment via money order, wire transfer or international funds transfer.
  • If you have sent money or shared banking details with someone, contact your financial institution immediately. They may be able to stop or reverse a transaction, or close your account.

Any consumer who believes they have been misled by a dating service can lodge a complaint with the OFT and find information on their consumer rights at

More information on avoiding and reporting a scam is available at or

Attorney-General and Minister for Justice
The Honourable Yvette D'Ath

Yvette D'Ath : Attorney-General and Minister for Justice :
GPO Box 149, Brisbane Qld 4001, Queensland Wide
07 3719 7400
Yvette D'Ath  :  Attorney-General and Minister for Justice
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