Ombudsman to be a new voice for taxi and rideshare complaints

Published:

The Palaszczuk Government will create a Personalised Transport Ombudsman (PTO) to resolve individual customer and industry complaints.

The Personalised Transport Ombudsman Bill 2019 passed through the Queensland Parliament today, setting the pathway for the establishment of a dedicated industry ombudsman.

“The Palaszczuk Government said it would establish an independent Ombudsman as part of the industry reforms considered by Parliament in 2017, and that’s what we have delivered,” Mr Bailey said.

“The Personalised Transport Ombudsman will impartially investigate individual complaints from drivers, passengers and operators of personalised transport services.”

Mr Bailey said the PTO would be empowered to investigate and mediate individual complaints, but would not duplicate the powers of existing decision-making bodies.

“There are already enough courts and tribunals and other regulators with the power to settle specific kinds of disputes,” Mr Bailey said.

“The role of the Ombudsman will be to help industry and customers resolve complaints through advice and information and, if required, mediation.

“It is intended to complement the work of other agencies at both a State and Federal level.

“For example, if a complaint relates to workplace health and safety issues, the Ombudsman may decide not to investigate but instead advise a complainant how to contact Workplace Health and Safety Queensland.

“The PTO will also publicly report on systemic issues and industry complaints statistics annually, acting as an independent umpire for industry accountability.”

Mr Bailey said the Department of Transport and Main Roads would continue to be the responsible authority for overseeing major industry policy issues like security and safety regulations.

“The Palaszczuk Government is continuing to monitor the implementation of its 2016 personalised transport reforms, which included a $100 million Industry Adjustment Assistance Package for taxi, rideshare and limousine licence holders,” Mr Bailey said.

“We are committed to reviewing these reforms, to look at what has worked well and what can be improved.”

The Ombudsman will be appointed by the Governor in Council under the PTO Act.

Mr Bailey said the Department of Transport and Main Roads (TMR) would start work immediately to establish the office of the Ombudsman, with an appointment expected in early 2020.


Minister for Transport and Main Roads
The Honourable Mark Bailey

 
Automotive and Aerospace Business Queensland Government Travel & Transport
Social:   

Mark Bailey MP, Queensland Minister for Transport and Main Roads :
GPO Box 1412, Brisbane Queensland 4001, Queensland Wide
07 3834 2011
Mark Bailey MP, Queensland Minister for Transport and Main Roads
Showing 10+ recent articles for this business
Fraser Coast to pilot digital licences 06 September 2019 | Maryborough and Hervey Bay will be the first communities in Queensland to trial digital licences. More information...
Tougher drink driving laws locked in 04 September 2019 | Months after signalling a crack down on distracted drivers, the Palaszczuk Government has passed tough new drink driving laws for Queensland. More information...
Ombudsman to be a new voice for taxi and rideshare complaints 03 September 2019 | The Palaszczuk Government will create a Personalised Transport Ombudsman (PTO) to resolve individual customer and industry complaints. More information...
Dummy idea to challenge young drivers 02 September 2019 | A new campaign by young Queenslanders will use crash test dummies to change the way young drivers think when it comes to buying their first car. More information...
Taxi business grants open to industry 27 August 2019 | Taxi and limousine licence holders can now access funding for business support grants. Transport and Main Roads Minister Mark Bailey said $350,000 had been made available via the $100 million Industry Adjustment... More information...
Put safety first to save lives on Queensland roads 26 August 2019 | Communities across the state have been urged to put road safety first ahead of the fifth-ever Queensland Road Safety Week. More information...
Walking plan aims to make great strides for Queenslanders’ health 19 August 2019 | We’ve introduced low speed areas in the Cairns CBD and at Coolum along David Low Way in the past 12 months, so we’re monitoring those spaces to see if they encourage more walking, bike riding. More information...
Record road jobs up for grabs 15 August 2019 | More than 21,500 jobs in road-building, engineering and design are up for grabs, the Palaszczuk Government has announced. More information...
Qld launches Oz's most advanced automated vehicle 13 August 2019 | The most advanced automated vehicle in Australia has been unveiled. The Palaszczuk Government today launched its purpose-built $1.5 million Renault ZOE2, showcasing the highly automated vehicle in a suburban... More information...
Queensland’s top bus drivers crowned 09 August 2019 | After more than 13,000 votes and 2,500 nominations, Queensland’s best bus drivers have been announced. More information...


comments powered by Disqus

All articles submitted by third parties or written by My Sunshine Coast come under our Disclaimer / Terms of Service