Push for consumer law reform

Published: Comments:
Business Business & Economy Community Law & Safety Queensland Government Small Business


The Palaszczuk Government will be pushing for important reforms to Australian Consumer Law (ACL) at today’s meeting of Commonwealth, state, territory and New Zealand ministers for consumer affairs.

Attorney-General Yvette D’Ath said it was important that the Consumer Affairs Forum (CAF) in Melbourne considered:

  •          introducing the Palaszczuk Government’s ‘lemon laws’ to protect Australians nationwide providing greater protection for ‘lemon’ vehicles;
  •          ensuring gift cards and other pre-purchased time-limited discount vouchers can be used by consumers within a fair time period;
  •          banning fees for paper bills; and
  •          tightening measures against scalpers.

 Lemon laws

 “In 2016, the Palaszczuk Government was successful in getting the issue of lemon laws - relating to faulty new motor vehicles - to form part of the review of Australia’s consumer laws,” Mrs D’Ath said.

 “The review report recommended a proposal to strengthen consumer protections so that when goods fail to comply with consumer guarantees within a short, specified period of time, the consumer is entitled to a refund or replacement without needing to prove a ‘major’ failure.

 “This is a recommendation of the review and is key to providing stronger protections for buyers of new motor vehicles.

 “Without it, those who purchase a new motor vehicle that fails within the first month or two of ownership will continue to have to fight to prove that the failure was a major failure, which is not good enough.”

 Gift cards and pre-purchased time-limited discount vouchers

 “An estimated $2.5 billion worth of gift cards are sold around Australia each year, but $70 million worth of those cards expire before they are used,” Mrs D’Ath.

 “Gift cards are popular presents at Christmas time – whether you are naughty or nice. So, let’s make sure those who receive them can actually use them, and the cards don’t turn into a lump of coal.

 “I want to take this a step further and consider the particular issues around insolvency and gift card redemption when a trader goes into administration.

 “We also need to build in more protections for other pre-purchased time-limited discount vouchers, like Groupons and Scoopons.”

 Paper bills

 “The cost of paper bills can add up over the course of a year – especially for those on low incomes,” Mrs D’Ath said.

 “Charges for receiving a paper bill are typically between $1.50 to $3 per bill, but we know there are some service providers that charge much more than this.

 “Nearly 2.6 million Australians do not use the internet and 1.3 million Australians are not connected to the internet.

 “No consumer should be disadvantaged because they don’t use the internet or have an email account.”


 “I will call for price caps on the resale of tickets, improved disclosure arrangements for ticket resale websites and a national ban on the use of ticket-buying bots,” Mrs D’Ath said.

 More information here.

Attorney-General and Minister for Justice
The Honourable Yvette D'Ath

Yvette D'Ath : Attorney-General and Minister for Justice :
GPO Box 149, Brisbane Qld 4001, Queensland Wide
07 3719 7400
Yvette D'Ath  :  Attorney-General and Minister for Justice
Showing 10+ recent articles for this business
Queensland’s most popular baby names for 2018 revealed 21 January 2019 | Charlotte and Oliver reign supreme for the fourth year running as the most popular baby names in Queensland. More information...
Applications open for mediation training scholarship 17 January 2019 | Applications are open for the Jack Cranstoun mediation training scholarship, named after the much-loved Dispute Resolution Branch member who lost his life suddenly in October 2014. More information...
Love is in the air across Queensland 19 January 2019 | More than 1300 same-sex couples have wed in Queensland since same-sex marriage ceremonies could legally be held just over one year ago on January 9, 2018. More information...
Statement from Attorney-General Yvette D'Ath ~ Robert John Fardon 16 January 2019 | Robert John Fardon will be an automatic reportable offender for the rest of his life under the Palaszczuk Government’s tough new legislation to protect the community from child sex offenders. More information...
Courts' SMS trial expanded statewide 07 December 2018 | Adult defendants on bail around Queensland will now receive an SMS reminder 24 hours before their next court appearance as part of a regional pilot project that has been expanded statewide. More information...
Attorney-General says ‘ho, ho, NO’ to unsafe Christmas toys 30 November 2018 | The Office of Fair Trading (OFT) has revealed the results of its proactive Christmas toy safety campaign Operation Safe Christmas 2018. More information...
Two new judges appointed to the Supreme Court 30 November 2018 | Attorney-General and Minister for Justice Yvette D’Ath today announced the appointment of two new judges to the Supreme Court in Brisbane. More information...
Palaszczuk Government toughens punishment for child killers 21 November 2018 | Child killers who show callous disregard for children causing their death will, if convicted, face life in jail. More information...
Queensland’s next generation of leaders optimistic about the future 20 November 2018 | The Queensland Family and Child Commission (QFCC) has released the findings of a recent study, This Place I Call Home: the views of children and young people on Growing up in Queensland, into the views of more... More information...
When life gives you lemons, make lemon laws 15 November 2018 | The Palaszczuk Government today delivered on its election commitment to provide greater rights for Queenslanders who have been sold ‘lemon’ vehicles, including cars, motorhomes and caravans. More information...

comments powered by Disqus

All articles submitted by third parties or written by My Sunshine Coast come under our Disclaimer / Terms of Service