Shop Stealing: Guide for businesses

Published: Comments:
Business Business & Economy Community Law & Safety Small Business

Examples of easily stolen items

Over the festive season there is often an increase in shop stealing offences. Frequently stolen items include clothing, mobile phones, jewellery, electronic goods, cash and food.

There are some general signs that might alert staff to a potential shop lifter:

  • Wearing bulky, heavy clothing during warm weather or walking with short/unnatural steps.
  • They may seem nervous, randomly picking up items or takes several items into a dressing room leaving with one or no items.

Some tips to help prevent shop stealing:

  • Excellent customer service – greet customers as they enter the store, make everyone feel welcome and noticed;
  • Consider installing an entry detector alert to let staff know when customers are in store;
  • Implement a bag check policy and train your staff on store policy. Clearly display signs explaining your bag check policy;
  • Alert other staff members quickly if you notice suspicious activity;
  • Schedule an adequate number of employees to work at one time. Shop lifters may target stores during opening, closing or shift change over times;
  • If you are suspicious of a customer, be friendly, ask if they are finding everything okay, strike up a conversation mentioning you will be nearby if they need help;
  • Display signs police will be called if anyone is caught stealing.

Retailers are encouraged to conduct training sessions with their staff to ensure they understand store policy and procedures for bag checks and shop stealing.

It is also important to outline management’s expectation of them. From a management point of view it is important to remember the value of the goods can never outweigh the value, health and well-being of their employees.

Whilst it might be store policy to conduct bag inspections – you do not have a legal right to search a person's bag or property and there is no offence committed by refusing to have their bag searched.

The QPS has a useful page on shoplifting and stealing and explains how to identify, deal and report with shoplifters.

myPolice Sunshine Coast :, Sunshine Coast Wide
myPolice Sunshine Coast
Showing 10+ recent articles for this business
Stolen vehicle hot list for week ending March 22 22 March 2019 | If a vehicle on the list is sighted please call Police Link 131 444– do not try to intercept the vehicle. More information...
Assault, Nambour 19 March 2019 | Police are investigating after two men were assaulted in Nambour overnight. More information...
Wounding, Sunshine Coast 18 March 2019 | Police are investigating the circumstances surrounding an incident where a 19-year-old man presented to Sunshine Coast University Hospital with serious stab wounds on Saturday. More information...
Maleny police honoured in painting 18 March 2019 | Lazlo Szerenyi, a community resident and talented artist of Maleny wanted to thank the local police for their commitment to the community by painting his first every water colour piece. More information...
Mooloolaba Triathlon road closures 15 March 2019 | This weekend the Sunshine Coast welcomes competitors from around the world to the Mooloolaba Triathlon. More information...
Update: Assault investigation, Sunshine Coast 14 March 2019 | Police have charged a man after another man suffered a gunshot wound to his mouth at a Curramore residence on last month. More information...
Burglary with violence, Glasshouse Mountains 13 March 2019 | Detectives are investigating a burglary that occurred in the Glasshouse Mountains on Sunday night. More information...
Assault, Mooloolaba 12 March 2019 | Police are seeking public assistance to help identify a man and a vehicle which was involved in the assault of a woman at Mooloolaba last year. More information...
Commissioner attending Caloundra Coffee with a Cop 11 March 2019 | Police Commissioner Ian Stewart will be attending today’s ‘Coffee with a Cop’ community event at Caloundra. More information...
Located - Missing boy, Currimundi 08 March 2019 | A 15-year-old boy reported missing from Currimundi has been located safe and well. More information...

comments powered by Disqus

All articles submitted by third parties or written by My Sunshine Coast come under our Disclaimer / Terms of Service