Skip the queue, council will call you

Published:

NOTE: This article is older than 12 months
Callers to Sunshine Coast Council can now avoid telephone queues thanks to leading-edge technology.
 
Governance and Customer Service Portfolio Councillor Ted Hungerford said council is committed to going “above and beyond” when dealing with our customers.
 
“We regularly conduct customer satisfaction surveys to assess performance and determine areas for improvement,” Cr Hungerford said.
 
“Based on feedback, I am pleased to announce the introduction of a new, convenient way for customers to contact council during business hours from 8.30am-4.30pm Monday to Friday.
 
“Web Call-Back allows customers to log an online call-back request whenever they want to contact council for information or to conduct business over the phone.
 
“The good news is people can also use this contact option for development enquiries – a great improvement to the service.
 
“Council continually reviews it services to both increase efficiency and to better match services to our customer’s needs.”
 
The Call-Back service is available from the “Contact Council” quick link on council’s home page and clicking on Request Call-Back.
 
You simply enter your first name, the phone number you want the system to call, including area code, and select the enquiry type.
 
The system lodges a call and a customer service officer will call you back.
 
And don’t forget there are a range of contemporary and user-friendly ways to contact council including:
 
  • Phone 07 5475 7272 or 1300 007 272 excludes mobiles and callers outside the Sunshine Coast area
  • Live Chat with us
  • Email us (mail@sunshinecoast.qld.gov.au)
  • Visit a counter at Caloundra, Maroochydore or Nambour
  • Or visit MyCouncil at your convenience.
 
Sunshine Coast Council Technology & Communications
Social:   

Sunshine Coast Regional Council :
Locked Bag 72 Sunshine Coast Mail Centre Q 4560, Sunshine Coast Wide
07 5475 7272
1300 007 272
Sunshine Coast Regional Council
Showing 10+ recent articles for this business
Proof remains in the pudding with Federal Budget 12 May 2021 | “What we haven’t seen in this budget however, is the type of support needed to respond to the housing crisis which is impacting communities like ours, such as providing some commitment to continue the National... More information...
First Nations artists living with a disability share their stories 04 May 2021 | NuunaRon is an inspirational and talented group of local First Nations artists who live with a disability and from today, throughout May, their works will be on show in the Culture is Inclusion exhibition at the... More information...
SunCentral Maroochydore Board appointments confirmed 30 April 2021 | Continuity and an eye to the future underpin the decision by Sunshine Coast Council in relation to recent appointments to the Board of SunCentral Maroochydore Pty Ltd. More information...
Last call for Sunshine Coast Art Prize entries 16 April 2021 | Artists from across the nation have just under one month to submit their entries into the Sunshine Coast Art Prize — one of the most eagerly anticipated regional art awards in Australia. More information...
Have your say on Stormwater Management 13 April 2021 | Ever wondered what happens to the rainwater that drains from your roof, driveway and yard once it leaves your property? More information...
Date set for community input on the Sunshine Coast's public transport future 12 April 2021 | Mark a spot in your calendar. Your chance to have a say on the best public transport options for our region kicks off on 28 April 2021. More information...
Game set and match for Coolum tennis courts upgrade 07 April 2021 | It’s time to dust off the racquet and enjoy a hit of tennis at the newly upgraded courts at the Coolum Sports Complex. More information...
First Nations forum heralded a success 26 March 2021 | The forum included a traditional welcome, cultural sessions and presentations by the Statement from the Heart Working Group, International Peoples Organisation and USC plus Relationships Australia’s Debra... More information...
Homegrown Olympian aiming squarely for gold at Tokyo 01 April 2021 | Mapleton-based Olympic archer Ryan Tyack is on track to clinch another spot on the world podium with the countdown to the Tokyo Olympics in July well underway. More information...
Survey results put into action 31 March 2021 | The results are in from a region-wide community satisfaction survey commissioned by Sunshine Coast Council. More information...


comments powered by Disqus

All articles submitted by third parties or written by My Sunshine Coast come under our Disclaimer / Terms of Service