Skip the queue, council will call you

Published: Comments:
Sunshine Coast Council Technology & Communications

This is an archived copy of an article. It is online for informational purposes only.
Social:   
Callers to Sunshine Coast Council can now avoid telephone queues thanks to leading-edge technology.
 
Governance and Customer Service Portfolio Councillor Ted Hungerford said council is committed to going “above and beyond” when dealing with our customers.
 
“We regularly conduct customer satisfaction surveys to assess performance and determine areas for improvement,” Cr Hungerford said.
 
“Based on feedback, I am pleased to announce the introduction of a new, convenient way for customers to contact council during business hours from 8.30am-4.30pm Monday to Friday.
 
“Web Call-Back allows customers to log an online call-back request whenever they want to contact council for information or to conduct business over the phone.
 
“The good news is people can also use this contact option for development enquiries – a great improvement to the service.
 
“Council continually reviews it services to both increase efficiency and to better match services to our customer’s needs.”
 
The Call-Back service is available from the “Contact Council” quick link on council’s home page and clicking on Request Call-Back.
 
You simply enter your first name, the phone number you want the system to call, including area code, and select the enquiry type.
 
The system lodges a call and a customer service officer will call you back.
 
And don’t forget there are a range of contemporary and user-friendly ways to contact council including:
 
  • Phone 07 5475 7272 or 1300 007 272 excludes mobiles and callers outside the Sunshine Coast area
  • Live Chat with us
  • Email us (mail@sunshinecoast.qld.gov.au)
  • Visit a counter at Caloundra, Maroochydore or Nambour
  • Or visit MyCouncil at your convenience.
 
Sunshine Coast Regional Council :
Locked Bag 72 Sunshine Coast Mail Centre Q 4560, Sunshine Coast Wide
07 5475 7272
1300 007 272
Sunshine Coast Regional Council
Showing 10+ recent articles for this business
Catchment care group celebrates 20-year milestone 18 May 2018 | Local residents on the Sunshine Coast who are looking to meet new people and get involved with conservation have the opportunity to help a local group celebrate a significant milestone this weekend. More information...
Get Ready Nambour – Boar is Coming! 16 May 2018 | It will be lights, camera and action for Nambour when the national movie premiere of BOAR! comes to the Sunshine Coast Hinterland town on Saturday. More information...
Council grants more than $595,000 to local community groups 17 May 2018 | Community groups across the region are set to receive a welcome financial boost, with more than $595,000 in grants endorsed by Sunshine Coast Council today (May 17). More information...
Costs contract through strategic approach 17 May 2018 | Greater engagement with local suppliers and lower costs are the major positives which Sunshine Coast Council expects from a change to its contracting procedures. More information...
Caloundra Chamber of Commerce application for CCTV approved by council 17 May 2018 | An application by Caloundra Chamber of Commerce for additional closed circuit television (CCTV) cameras to be installed in the Caloundra CBD was today (May 17) approved by Sunshine Coast Council, subject to a... More information...
Nambour waste facility expansion to provide for population growth 17 May 2018 | Plans to expand the Nambour Landfill have been given the tick of approval to help Sunshine Coast Council strategically and sustainably manage the waste generated by our growing population. More information...
Solar Farm wins boosting productivity award 16 May 2018 | The Sunshine Coast Council Solar Farm has been honoured in the National Awards for Local Government which showcase innovative and resourceful solutions that local governments have implemented to make a difference... More information...
Queensland Symphony Orchestra to play at special Mayoral Performance 16 May 2018 | Sunshine Coast music lovers can look forward to a memorable night with the Queensland Symphony Orchestra to play at a special Mayoral Performance on Wednesday, September 26 at The Events Centre, Caloundra. More information...
Walk to School Wednesday a hit at Buderim Mountain State School 16 May 2018 | Buderim Mountain State School children were a step ahead of the rest this morning (May 16) in the lead-up to National Walk Safely to School Day on Friday (May 18). More information...
Book your seat at the table at the Small Business Week Breakfast 15 May 2018 | Local businesses are encouraged to secure their spot at the upcoming Small Business Week Breakfast at the Maroochy RSL Club to celebrate, network and connect with other like-minded businesses as part of Queensland... More information...



Social:   
comments powered by Disqus

All articles submitted by third parties or written by My Sunshine Coast come under our Disclaimer / Terms of Service