Telstra announces assistance package for fire affected parts of QLD

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Telstra today announced an assistance package for its residential and small business customers in Queensland who have lost services due to fire.

Telstra Regional General Manager May Boisen said bushfires in Queensland had affected Telstra's mobile and fixed line services, and the assistance package would provide customers with access to free and interim services during the recovery period.

Eligible areas include; Beechmont, Boreen Point, Lower Beechmont, Noosaville and Tarome.

"Some of our customers are displaced or have lost their homes to fire, and now it is more important than ever for them to be able to reach out to friends and family," Ms Boisen said.

"We are making this package available so customers can still be connected in their time of need.

"As well as supporting customers, the assistance package would also provide the wider community with free calls and free Telstra Air Wi-Fi through local payphones.

"Our teams are working to restore impacted services as quickly as possible. In some cases, adverse conditions are preventing us from reaching some areas but we will attend as soon as it's safe to do so.

"We have been advised that conditions in Queensland may worsen in the coming days, so we will continue to work closely with the authorities to roll the assistance package out further if required."

 
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