Toll roads inquiry hands down findings

Published: Comments:
Automotive and Aerospace Lifestyle Money & Finance Political Queensland Government Travel & Transport

Social:   

The Palaszczuk Government has supported a Parliamentary committee’s calls for toll operators to improve their customer service performance.

Transport and Main Roads Minister Mark Bailey said the Parliamentary Inquiry into toll roads had attracted almost 200 submissions, with many of those focused on customer service issues and fees and charges.

“The Palaszczuk Government set up the Parliamentary Inquiry into tolling in Queensland to ensure motorists are receiving quality services from toll operators,” Mr Bailey said.

“The committee received a number of submissions that raised issues with a perceived lack of communication from toll operators and their customers, particularly around fees and charges, and the time people were given to pay.

“Since April 2016, the Palaszczuk Government has worked with Transurban Queensland to improve how it handles tolling enforcement and compliance, and I note the committee did acknowledge the customer service improvements Transurban has introduced since that time.”

The committee recommended the Minister consider establishing of a Queensland-based Tolling Customer Ombudsman that would be more accessible to local motorists.

It also recommended the Department of Transport and Main Roads and the Brisbane City Council continue to monitor Transurban’s fees and charges to ensure they remained reasonable.

Minister Bailey said the committee’s recommendations identified practical ways to make customer service more efficient.

“One of the suggestions was to enable sharing of customer contact data between the Transport Department and toll road operators, so that customers could be contacted sooner about any fees or charges they incurred,” Mr Bailey said.

“Any agreements of that nature would need to comply with privacy legislation, but it’s certainly something that could prevent situations where people accrue a series of toll charges but don’t find out until weeks or months later.

“We think future improvements in technology and customer identification will provide opportunities for Transurban to reduce its administrative fees and charges, and we will continue to work with them on that front.”

The committee also highlighted Transurban’s statement that it was not in a position to discount toll prices, noting in its report that Transurban Queensland had paid $9 billion for the tolling rights.

Mr Bailey said any move by the State Government to subsidise toll prices would be at the expense of other road projects across Queensland.

“The simple fact is that if we spend millions of dollars to make toll roads cheaper in south-east Queensland, it means less money for roads and transport in other parts of the state,” he said.

“Toll roads are a mechanism for governments to work with the private sector to bring forward infrastructure for motorists to ease congestion and give drivers more options.

“The tolls are necessary to pay for that fast-tracked infrastructure and, for drivers who don’t want to pay those tolls, there is still a free alternative.”

The Palaszczuk Government will now consider the Parliamentary Committee’s report in detail and provide a response to its recommendations.

Minister for Transport and Main Roads
The Honourable Mark Bailey

 
Mark Bailey MP, Queensland Minister for Transport and Main Roads :
GPO Box 1412, Brisbane Queensland 4001, Queensland Wide
07 3834 2011
Mark Bailey MP, Queensland Minister for Transport and Main Roads
Showing 10+ recent articles for this business
Palaszczuk Government establishes Personalised Transport Ombudsman 13 February 2019 | The Palaszczuk Government will continue its commitment to personalised transport reforms by establishing a Personalised Transport Ombudsman. More information...
AI road tests Queensland 13 February 2019 | QUT researchers are taking an electric car fitted with high-tech Artificial Intelligence (AI) sensors and computers on a three month, 1200km Queensland road trip. More information...
Bruce Highway upgrade powers into 2019 09 February 2019 | Big changes are coming for motorists in 2019 as construction on one of the Sunshine Coast’s largest projects moves ahead. More information...
6.5% surge in SEQ public transport trips after 15th consecutive month of growth 08 February 2019 | More and more people continue to take public transport in south east Queensland after the fare cuts by the Palaszczuk Government. More information...
Six-laning the Bruce Highway to Steve Irwin Way a step closer 06 February 2019 | Detailed design to widen the Bruce Highway to six lanes between Caboolture and Steve Irwin Way is about to start, setting the project up for a 2020 construction start date. More information...
Transport Minister welcomes Virgin Australia’s new CEO 06 February 2019 | Transport and Main Roads Minister Mark Bailey has welcomed the appointment of Paul Scurrah as the new CEO of Virgin Australia. More information...
Bruce Highway safety works start north of Gin Gin 06 February 2019 | Safety upgrades have started along a 2.4-kilometre section of the Bruce Highway just north of Gin Gin in the Bundaberg region. More information...
Tighten your belt or count the cost 03 February 2019 | Tighten your Belt - a new multi-media road safety campaign - has been launched by the Palaszczuk Government to remind Queenslanders of the steep cost of not wearing a seatbelt. More information...
NGR trains on track for Maryborough 30 January 2019 | An NGR train has arrived in Maryborough to give Downer EDI staff a first look at the trains they will be working on as part of a $335 million rectification contract. More information...
Plan your #LiftLegend for Australia Day 25 January 2019 | Queenslanders are being reminded to stay safe this Australia Day long weekend by organising a #LiftLegend to get home. More information...



Social:   
comments powered by Disqus

All articles submitted by third parties or written by My Sunshine Coast come under our Disclaimer / Terms of Service